FAQ — Web Development & Digital Marketing Services
Frequently asked questions about working with Autobac, including timelines, services, pricing, and support.
General
What is Autobac and what do you do?
Autobac is a full-service digital agency based in 20th mile, Jatheri Rd, Sector 38, Sonipat, Haryana 131029, India. We help brands build, launch, and grow online — combining web & software development, e-commerce, digital marketing, and design under one roof.
What makes Autobac different from other agencies?
We bring engineering and design together in one in-house team, so you don't have to juggle multiple vendors. From custom development to marketing and brand identity, everything is handled by senior specialists who care about results, not just deliverables.
Where are you located?
Our team is based in 20th mile, Jatheri Rd, Sector 38, Sonipat, Haryana 131029, India, and we work with clients across the globe. Everything from strategy calls to daily updates happens remotely, so location is never a barrier.
Do you work with startups or established businesses?
Both. We partner with early-stage startups looking to launch and scale, as well as established businesses and enterprises that need a reliable long-term digital partner.
How experienced is your team?
We're a team of 12+ specialists with 3+ years of agency experience and 30+ global clients served across development, e-commerce, marketing, and design.
Services
What services does Autobac offer?
We offer website & custom software development, e-commerce builds, cloud architecture, digital marketing (SEO, Google Ads, Meta Ads), UI/UX and brand design, graphic design, and social media management — a complete digital toolkit.
What technologies do you build with?
For custom projects we use modern stacks like React, Node.js, and cloud platforms. For e-commerce we work with Shopify and WooCommerce. We pick the right tool for your goals rather than forcing one platform.
Do you build custom software or use platforms like Shopify/WooCommerce?
Both. For online stores we often use Shopify or WooCommerce for speed and flexibility, and for complex, one-of-a-kind requirements we build fully custom software tailored to your business.
Can you take over or fix an existing website or project?
Yes. We audit your current setup, identify issues and opportunities, and then improve, redesign, or rebuild it as needed. Project takeovers and revamps are a common request.
Do you offer ongoing support and maintenance?
Absolutely. Through our monthly retainer plans we keep your website, store, and campaigns secure, updated, and continually optimized long after launch.
E-commerce
Can you build and manage my online store?
Yes. We handle everything from store setup and design to product listings, payment gateway integration, and analytics — on Shopify, WooCommerce, or a custom platform.
Do you help with Amazon selling?
Yes. Our Amazon account management service covers listing optimization, catalog setup, and ongoing account handling to help you sell more with less hassle.
Can you help my store rank higher and get more sales?
Definitely. We combine e-commerce SEO, product listing optimization, and paid ads (Google & Meta) to drive qualified traffic and turn visitors into buyers.
Do you integrate payment gateways?
Yes. We set up secure, reliable payment gateways suited to your region and customers, so checkout is smooth and trustworthy.
Pricing & Engagement
How does your pricing work?
We primarily work on monthly retainer partnerships — Growth Partner, Scale Partner, and Enterprise Partner — so you get a dedicated team and predictable monthly cost. One-off project pricing is also available for clearly defined scopes.
Which plan is right for me?
Growth Partner (40 hrs / month) suits startups getting off the ground. Scale Partner (100 hrs / month) is our most requested plan for growing businesses that need a full-stack squad. Enterprise Partner is a white-glove, fully embedded team. We'll help you choose on a quick call.
Do you offer custom quotes?
Yes. Every business is different, so if the standard plans don't fit, we'll put together a custom scope and quote based on your goals and timeline.
Can I upgrade or change my plan later?
Of course. As your needs grow you can move between plans — for example from Growth Partner to Scale Partner — without starting over.
Process & Timeline
How does a project usually start?
It starts with a discovery call to understand your goals, audience, and requirements. From there we share a plan, timeline, and proposal before any work begins.
How long does a typical project take?
A standard website usually takes a few weeks, while larger custom applications or full e-commerce builds can take a couple of months. We give you a clear timeline upfront and keep you updated throughout.
How do you keep me updated during a project?
You get a dedicated point of contact, regular progress updates, and strategy or review calls depending on your plan — so you always know exactly where things stand.
Will I be able to make changes after launch?
Yes. We build with easy content management in mind, and our retainer plans cover ongoing changes, improvements, and new features whenever you need them.
Support & Communication
How quickly do you respond?
Response times depend on your plan — < 24 hrs on Growth Partner and < 4 hrs on Scale Partner, with a priority support channel for higher tiers.
How do I get in touch to start?
Reach out through our Contact page or email us at info@autobac.in. We'll set up a quick call to understand your needs and recommend the best next step.
Do you sign NDAs and keep our work confidential?
Yes. We treat your ideas, data, and business information as confidential and are happy to sign an NDA before we begin.